SUPPORT

LogMate Update Request

Applying for a LogMate (or TiPSView) update is easy! Just fill out this form and submit it! We'll review your information and reply with instructions for downloading the update and documentation. If you would like to have a new version CD sent to you, simply check the box in the form below.

If you are unsure if your LogMate license qualifies for a free update, go ahead and complete the form and we'll let you know your status.

The current version numbers are:
LogMate - 6.11 (Capture, Signal)
TiPSView - 3.30 (netView, ACE, AlarmKB, TRAC)

Required fields are marked with a "*".

Send the update on CD?	Yes. Please send update on CD.
Contact you about seminar?	Yes. Please contact me about an online seminar covering the update features.
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Manufacturer of Automation System:	*
Model of Automation System:
LogMate Serial Number:
LogMate Version:
TiPSView Serial Number:
TiPSView Version:
Additional Information:

LogMate TiPSView 3.30 Update:

New Alarm Activity Analyses:
- "Overview"
- "Fleeting Alarms"

Support for Windows® Authentication

Alarm Configuration Item Copy From/To

Numerous other enhancements

LogMate 6.11 Update:

Improved Use of "IS" Operator in Criteria

LogMate 6.10 Update:

Alarm activity alerts send immediate notification of abnormal alarm and event behavior

Improved ASCII file connections for control systems that natively collect to flat files, such as Foxboro I/A®

Additional mapping flexibility for control system connections using OLE-DB connections, such as DeltaV®

More thorough application activity logging for improved support audits