Keeping a Record of Actions and Comments Using The LogMate Notes Feature
An integral part of the LogMateAMS netView event viewer
is the ability to add freeform comments about actions
taken or observations made in response to a message or
process situation. Notes provides a powerful resource for
recording and understanding the path of action of an
operating team or underlying reasons for a particular
response or lack of response.
The Notes feature is capable of commenting specific
records, tags or points, or simply moments in time. Notes
are viewable within the context of message history or in a
list which can be filtered or sorted in order to find
comments relevant to the issue you are researching.
Like all LogMateAMS tools, the Notes feature is accessed
from within an Internet Explorer® browser. All text entry,
recall, and administration of Notes is done within a
browser window.
Using Notes
Notes can be entered from two areas of LogMateAMS,
directly within the event grid or while viewing the Notes
list. To enter a note while viewing the event grid, click on
the message's Sequence Number. A small popup window
will appear, including an Insert Note button at the bottom
of the popup window. Clicking the Insert Note button will
open the Notes entry form, where you select to link the
note to the selected Sequence Number, the Tag (point)
associated with the selected message, or as a
timestamped comment.
Entering a note while viewing the Notes list is very similar
except you open the Notes entry form directly, by clicking
Insert New Note at the bottom of the list. All Notes entries
are stamped with the creation time, date, and user name.
Administration of Notes
User accounts on a LogMateAMS system can be
selectively given access to the Notes tool. Because Notes
can be a powerful tool in determining responsibility or
rebuilding an action path, only administrator accounts can
access, edit, deactivate, or delete Notes.
For the same reasons, Notes can be deactivated rather
than deleted. This is offered as an alternative method of
removing a note entry from the Notes list and from the
event grid while still retaining it in the database.
Deactivated Notes can be viewed as needed in the Notes
list. They can be reactivated at any time.
If you have any questions or would like a demonstration of LogMate Notes, please
contact us.
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