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Engineering Perspective
Engineers are absolutely swamped for time. Alarm management just
looks like more to put on a plate that's already full. Alarm management
doesn't appear very interesting either. There are no algorithms
to tweak or models to train. As such, engineers are eager to solve
the alarm problem and get back to work.
This mindset leads to several different responses. You might choose
to find a third-party to take care of things for you. You might
use a spreadsheet to analyze alarm activity and take care of the
worst problems. Or - you might do nothing at all (but we hope not).
We've known a few engineers over the
years who have jumped into alarm management pretty deeply and have
really enjoyed the results. The rewards were substantial, but they
had to sacrifice other tasks.
The primary reason engineers haven't really looked forward to alarm management is the connotation that it's an all or nothing affair. That's just not true. Substantial improvements are in store for those who simply take care of the worst issues. The key is to keep with it. Start small and keep taking small steps. A good alarm management program provides the structure for those small steps.
To make things even more attractive to the engineering mind, we encourage the bulk of the alarm management responsibility to be given to operations. Engineering can still have a hand in the reviews and design, but as the ultimate user of the alarm system, operations is uniquely positioned to monitor and motivate the effort. They'll essentially be taking control of their own destiny.
Don't panic when you hear complaints about alarm problems or see "alarm management" added to your to-do list.
Give us a call to talk about the operations angle and how our LogMate software can make implementing an alarm management program inexpensive and straightforward.
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